The students shall break into pairs within their group. It is a communication from persons at one level in an organisation to others at the same level. For example, when a supervisor in the accounting department communicates directly with a regional advertising manager, he is engaged in diagonal communication. (e) Specific requests for information form lower levels. The world is changing rather fast and the communicator has to keep pace with the change. Physical movements or body language is every effective in communicating message. Some managerial actions may minimise the effect of barriers to some extent. Thus, the receiver’s attention is a vital factor that leads to proper action on the message. For communication to occur there must be a two-way interchange of feelings, ideas, values; clarification of signals; and a fine-tuning of skills. 2. The process of communication involves the communication of ideas. Where the message itself is self-contradictory, it creates confusion and chaos. An advertisement that states ‘We sell for Less’ is deliberately ambiguous; it raises the question – ‘Less than what ‘ Again, words may evoke different responses, e.g., government, police etc. Thus, it defeats the very purpose of communication. It flows from individuals at higher levels of the hierarchy to those at lower levels. According to Wood (2004), communication is a systematic process in which individuals interact with and through symbols to create and interpret meanings. Thus, the pace of oral communication is faster. The manager’s main instrument for operating his affairs is information. This function is also known as influence and persuasion function. The answer would obviously be yes. It often flows between friends and intimates. Most of their talk is about trivial matters. Essentials 9. Access to information shall not only be an affair of few but of all. If transactional analysis in communication is followed properly, it can prevent barriers and make the communication effective. 7. We will now learn about the different elements in the process of communication. It is not an independent event. Even in administrative communication, the purpose may not always be to elicit action. It expedites action and prevents others from being used merely as conduits between senders and receivers. It is also re­ferred to as “grapevine”, bush telegraph” or the “rumour mill”, it takes place without regard to hierarchical struc­ture. It may also include informed conversations, group discus­sions, meetings, telephone calls, intercom system or formal speeches. 8. Non-verbal communication is a type of communication that does not use any oral or written word. Distrust can be the result of inconsistent behaviour by the superior, or it can be due to past experiences in which the subordinate was punished for honestly reporting unfavourable but true information to the boss. 29 times. There is a joke or two, some comments about politics, a few words about an upcoming football game, and some talk about plans for a getaway weekend fishing trip. It is a fairly comprehensive definition and covers almost all aspects of communication. (c) Ideas and suggestions for improvement, in the organisation. Thus the manager should avoid unnecessary technical jargon, which is intelligible only to the experts in their particular field. The communication is a dynamic process that begins with the conceptualizing of ideas by the sender who then transmits the message through a channel to the receiver, who in turn gives the feedback in the form of some message or signal within the given time frame. Label all the elements you included in your diagram. a year ago. Take, for instance, the simple phrase –. It requires a particular skill set that, unfortunately, most people don't learn in school. Topic/ Lesson Name Nature and Elements of Communication Content The world is changing rather fast and the communicator has to keep pace with the change. There is a wide scope for this type of communication. In face to face communication it is easy to get feedback of the listener but in other cases the sender of the message has to do a lot get clues of the reactions of the receiver of the message. Communication may be defined as a process concerning exchange of facts or ideas between persons holding different positions in an organisation to achieve mutual harmony. ________________. Nature and Elements of communication What is communication? If we were to trace the workday of each Typical employee and combine our findings, we would come up with an infinitely complex picture of the communication that goes on at Typical. “common”. The group that finishes first with the most accurate output wins the game. It includes vertical as well as horizontal commu­nication. The formal lines of communication most often follow the reporting relationships in the organisation. 51% average accuracy. Time factor is the most important factor in good communication system. Importance 11. Site Navigation; Navigation for The Nature and Process of Communication communication: Nature AND ELEMENTS What do you mean by Communication? It denotes imparting a common idea or it refers to the sharing of ideas, facts, opinions, information and understanding. For example, the sender encodes and sends the following message to the receiver – (dotdotdot/dashdashdash/dotdotdot). It replaces words. Here we will describe the elements of the communication process. Adequate facilities should be provided by the management. Feedback provision in the communication system is called a two-way traffic or process. 4. It does not follow the formal channels estab­lished by management. a year ago. Definition of Communication 3. Improper and incomplete information not only creates confusion but also leads to loss in the business activities. The obstruction to communication (or noise) only occurred in the communication channel. PLAY. Instead, other people should be consulted and encouraged to participate to collect the facts, analyse the message, and select the appropriate media. Company’s objectives, plans, policies, procedures, rules regulations, budgets, orders, instructions, directions, programmes, top management’s expectations etc. It is required to do one’s job. 4. Now see how many meanings you can derive from this simple phrase. the basic elements of the communication process and defines concepts. Communication process consists of certain steps where each step constitutes the essential of an effective communication. Whenever appropriate, one should communicate something that is of value of them, in the short run as well as in the more distant future. Similarly, high-sounding expressions of bravery may be only a mask to conceal a person’s timidity and cowardice that may be betrayed by his facial expressions. Communication ensures free exchange of information and ideas so that all the employees understand and accept them by responding to the status and authority of everyone in the organisation. 4. 2. And sometimes the latter may be more relevant to the reality that is being communicated. The activity is good for five to eight minutes. freely. Teacher discusses the basic principles of the communication process, relating it to the students-made diagram. Apart from this, attitudes, behaviours, actions, gestures, and silence are also effective mediums of communications. sweetflax. This is transmitted from one person to another either through words, actions, or expressions. The Different Elements in The Process of Communication. 12. Element # 2. It does not follow formally delegated lines of authority and responsi­bility. Importance 5. Why or why not? Hence, there should not be any ambiguity. Save. In today’s environment one way communication is not suitable at all. Communication is process of sharing and conveying messages or information from one person to another within across channels, contexts, media, and cultures. Communication is a […] The Katz—Lazarsfeld model, which was first conceptualized by Paul Lazarsfeld in 1944, was subsequently elaborated by Elihu Katz and Lazarsfeld in 1955 in the book Personal Influence. The information sent should be adequate in all respects, so as to enable the receiving end to take the desired action. Internal commutation is that which takes place within the organisation, among different managers, among different departments, between a superior and his subor­dinates. It is detailed because it consists of examples of the minute and specific communication events that occur in business. In fact, if you ask different people, chances are you will get several distinct inferences for the same phrase. a year ago. Communication Barriers in the International Environment: 6. Nature and Elements of Communication DRAFT. It is scant because at best it covers only a sample of an almost infinite number of events. In written communication, the receiver may take a little time for his action, however, the confirmation needs to be sent forthwith on receipt of the message. Herbert Simon writes, “The informal communication system is built around the social relationship of the members of the organisation.”. Importance of anything is derived and assessed on the basis of functions provided and how they are used for the benefit of management. Stimuli – It is a message, order, report or information. 6. For example, when the boss constructs the message (instruction), he/she uses his/her own judgment, based on his/her knowledge, perception, experience, beliefs, etc., to encode the message. Loss by Transmission and Poor Retention: 7. Nature / Features of Non-verbal Communication. it is creative, continuing condition of life. Effective communication is more than simply transmitting information to employees. If you were to repeat the process, how would you improve it? This simple test covers various topics in Oral Communication including the elements, models, and axioms. Process 6. Unclarified assumptions may result in confusing and the loss of goodwill. If the flow of information is blocked for some reason or the parties cannot make themselves understood, then communication fails. Berlo, who was strongly influenced by the stimulus—response theory, used the concept of learning while developing the model, which considers several aspects within the Sender, the Message, the Channel, and the Receiver. Whether a message has been understood by the receiver at the receiving end, as desired, is the next part. It is the idea being transmitted by the sender to the receiver. www.youtube.com Nature and Elements of Communication: Definition Definition of Communication A process by which information is exchanged between individuals through a common The CEO of a corporation gives a speech on first quarter profits to board members. Communication Involves Transmitting Information and Understanding: It means that the information should not only be transmitted and received but also understood. 6. The following are the essentials of an effective communication: In communication there must be two parties i.e. Communication was said to be effective if the recovered message was the same as the sent message. 8. Instead, the MBO philosophy emphasizes self-control, which demands clear communication with an understanding of the criteria against which performance is measured. Communication tends to become more impersonal if the span is too wide. This is accomplished by asking questions, requesting a reply to a letter, and encouraging receivers to give their reactions to the message. To transmit information and develop understanding among working group, which is a must for group effort. Why not? Unit 1.2 Nature and Elements of Communication (continuation) **This material has an updated version of some of the contents of the previous material. This function facilitates to integrate the efforts and activities of the employees in such a way, that business organisation’s objectives can be achieved ultimately. In modern business organisation there are a number of departments established to perform the specialised business activities. Another barrier to effective communication is semantic distortion, which can be deliberate or accidental. The Nine Elements of communication: Sender: The person initiating the communication or sending the message is the sender. In order to make the message effective, i.e., being understood by the receiver, attention of the recipient must be drawn to the idea of the message transmitted to him. (viii) Communication is a circular process. face-to-face interactiona phone conversationa class recitationa meeting or interviewa letter correspondence1SITUATIONSWhy do we Communicate? It is possible for a manager to frame good plans, take good decisions, and follow excellent organisation structure only with the help of proper link or communication with the working force. It needs to be understood that communication is a means to an end and not the end in itself. He was working on fire-control systems and cryptography at Bell Labs during World War II, when he first conceptualized the model in 1945 (in a classified memo). Sender. Communication is a PROCESS. Incomplete message requires repeated communications which ultimately results in delay in action and causes misunderstanding, unhealthily human relations, and inefficiency. Meaning of Communication: Communication can broadly be defined as exchange of ideas, messages and information between two or more persons, through a medium, in a manner that the sender and […] The following definition offered by William Scott appears comprehensive and particularly satisfying to the students of ‘business communication’ since it touches all aspects of the communication process-, “Managerial communication is a process which involves the transmission and accurate replication of ideas ensured by feedback for the purpose of eliciting actions which will accomplish organizational goals.”. 2. This drawback can be removed by the management and listening ability can be developed in such administrators. 11. Communication is sytemic. Why? We have to articulate that communication is vital to our success and well-being in enlightened civilization. Effective communication means being able to speak and listen purposefully. It is important to remember also that the effective reception of information is determined in part by the personality, habits, values and mental states of those for whom it is intended. It can communicate some human feelings more accurately than those of other methods of communication. Played 29 times. Why or why not? When a communicator passes on or transmits some information, he may also, either deliberately or unconsciously, be communicating his attitude or the frame of his mind. In large organisations, the disparity status pattern may be reduced through forming good friendship between the superior and the subordinates. Of course, Dan and his car-pool companions communicate as they travel. STUDY. Types 10. As a result, some subordinates grasp the instructions better, while others do not. 3. Establishment of ideal communication system requires planning, organising, cooperating and control. ________________, Another word for answer or reply. Such talk, of course, is of little direct concern to Typical, except perhaps as it affects the general happiness and welfare of the company’s workers. The Typical Company is moderately large, with scores of departments and hundreds of workers doing a thousand and one tasks. Someone mentions a rumour about a proposed change in promotion policy. 0. Nature of Communication 3. This can be done either through formal or informal communication. Why? Communication has Three Interlocking Circuits: Redfierd has given the following elements of, Functions: Communication Provides Information, Command and Instructions, Motivational Function and Integrative Functions, Clarity, Attention, Adequacy, Consistency, Integration, Timeliness, Informality, Feedback and Communication Network, Communication – Two Way Communication, Mutual Trust, Clarity of Message, Timely Message, Channel of Communication and More…, Types of Communications in Organisations (or Channels). 2. Furthermore, while the Shannon—Weaver model lays more emphasis on the channel, the Schramm model lays more emphasis on the experiences of the sender and the receiver. Effective communicating is the responsibility not only of the sender but also of the receiver of the information. (e) Requests for assistance or information. Why or why not? (b) The level of performance and achievement of employ­ees. But we do need a definition to understand the term. According to Berlo’s model, the way the sender encoded a message was dependent on his/her communication skills, attitudes, knowledge, social system, and culture. What helped you accomplish the task well? The important types or channels are as follows: 1. The Lasswell model, along with the Shannon-Weaver model, is categorized as the transmission model. Why not? Context – the environment where communication takes place. It flows from subordinates to superiors and continues up the organisational hierarchy. It is generally in the form of instructions, letters, memos, formal reports, rules, policy manuals, information bulle­tins, office notes, and notices and so on. For communication to succeed, both parties must be able to exchange information and understand each other. Barrier # 5. Thus, the management must make best use of this system. The learner designs and performs effective controlled and … Such a circuit flows upwards. Such talk, of course, is of little direct concern to Typical, except perhaps as. Thus, listening is an aspect that needs additional comment. communication... 3. Yet the importance of his activities to Typical’s operations is unquestionable. Elements 5. There is a saying that the tone makes the music. Communication has Three Interlocking Circuits: Transmitting information – (i) Upwards (ii) Downwards and (iii) Intra scaler. Communication system plays a vital role in an organisation like a nervous system in a human body. sweetflax. 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